Management Tips
unpublished articles on management of life, at work, career, people. Contains tips, advices, examples, anectodotes, thoughts relating to customer service, leadership, and management
The future of strategic planning
Faced with a strategic level challenge, with millions at stake, the ceo needs to devise a strategy. I’m the chief consultant and I’m baffled. Not at the challenge but at the lack of framework to design the strategy. it’s amazing how people have been making strategies since ages without actually having a framework. How can…
My job is to transform people
I get get surprised in workshops because by now I thought I knew it all when it came about out guessing people who come in to learn from me. As a professional trainer, this skill and attitude gets you success. But this workshop was different. I was told the participants were big shots. But inside…
To be nice or nasty?
It’s difficult to treat people differently. For example being nice to one person then immediately being nasty to someone else. As leaders this is necessary you would say. You have to be nice to the customer otherwise they’ll shop somewhere else but you have to be nasty to your staffs otherwise they’ll not obey you….
Don’t abuse your authority by mistreating people
The position of leader is tricky. You must scold, challenge, make unpopular decisions, deny others, stop people, push them. There is no choice. If you don’t do all these as a leader you’ll have nothing to lead. But the point is not to do these negative actions to such extent that your most talented followers…
The worst counseling error analogy
Visualize this: a man is wounded by splinters of glass that have gone through his skin causing pain and bleeding. It happened in an incident and truly no one was responsible. It was unintentional on the part of all. This man goes in a quiet place after the incident was got all these splinters out…
The System thinker and The expert
Using technology we can make life so easier. You need two things to make systems that make life easier: 1. The system thinker and his tools (excel, policies, software) 2. The expert Then the system analyst models the work of the expert into procedures of which some will be done by machines, electrical circuits, electronic…
Office and home: strategies
It’s the limitation of the untrained mind to think that a strategy to make success at work will work at home too or vice versa. As a strategic level consultant, I realize such a proposition is very naive because even strategies differ in one work place to another and in one home to another. Many…
Training: what’s the impact?
I’ve trained more than ten thousand people in life, success, management, attitude. But all the while I was asking myself, how did it impact their lives? I had a working philosophy that since the same clients kept inviting me and paying me more every year for the same amount of time, then I must be…
Birthday cakes and retention scheme
What’s it with men that they don’t value either their own birthdays or that of others? But women love birthdays : theirs own or that of others. I can’t understand their behaviors and I’m sure they must think men are life less. It’s a duality that won’t go away any time soon. But if you…
Dualities of conflict
Is conflict : good or bad desirable or undesirable unavoidable or avoidable Should the objective of conflict be: to end or to start for a purposeful end or just to dominate to vent off anger or to dissolve anger Conflict is a such a thing many of us are in dilemma about. Thumb rules are:…