Management Tips
unpublished articles on management of life, at work, career, people. Contains tips, advices, examples, anectodotes, thoughts relating to customer service, leadership, and management
My workshop style: consciouness shifts
It was a challenge to take these students to these heights of consciousness where they forget that they young, irresponsible and troubled like hell and instead get settled into realizing that they are already getting late on the path of success, that they must take control of their lives and that they have seen nothing…
The new truth about getting rich or simply surviving
Did you ever care that your plumber or your electrician , the local laborer, the cabbie , the grocery shop owner and similar people you buy services or products from, survive, have enough to eat or not? You don’t. you buy what you need from them, and then you don’t want to hear from them. …
One day CEO
When i am conducting any workshop or a counseling session or meeting, i think, behave and communicate as if i was the ceo of the participants. Not in the sense that i show my power to them but in the concern i have that they change into star performers that will work like guided missiles…
Salesmanship: the secret
I had to train college students on salesmanship. But they took it like a normal subject like accounts or anthropology. I wanted them to take it more seriously than that. So i taught them in a different way. I asked them: 1. Did you ever fall in love? 2. Do you wish you could love…
Zeroing the core problem
There is no greater gift than the ability to zero in on the root problem of perplexing and comples problematic situations. When one is not able to do so, then one is lost like a in a maze. Instead of finding a solution, he creates more problem. Just today, i was mired with so many…
Customer satisfaction from inside
This group from a finance company had it all correct: they knew customer service or making customer service was important. Yet their boss called me to train them on this topic. First i asked them: 1. What do you think your boss expects from you? 2. What do you think makes him unhappy/upset? 3. What…
Motivating finance cooperative staffs
Their job was job: go to shops and collect daily savings and daily or monthly installements of loans, also increase new members. They belong to the breed to finance saving and lending cooperative spread around the country. They face so many difficult situations like customers going back on the words of contracts asking questions like,…
Worst customer service experience
When i signed up for my broadband internet service i never imagined what type of people i was dealing with. The basic tenet that customers like myself live by is that, your service provider will listen to you complaint and unlike in other services, broadband in Nepal where there is so much load shedding is…
The Power of Entrepreneurship
There were about 20 young boys and girls in the mid twenties. Most were job holders, looking for more ways to make money in life. They belonged to a Leo’s club of Biratnagar. I had to train them on entrepreneurship. Lesson 1: Entrepreneurs think differently for every situation. So I asked the stand up and…
Customer Service Training for Cooperative Employees
I asked all the participants who were presently working in a financial coorperative, “How many of you will leave their job now for a job in a bank?” Without a single exception, all hands raised. Then I asked them what type of customer service related problems they faced. They listed some 20 that I categorized…