Using technology we can make life so easier. You need two things to make systems that make life easier:
1. The system thinker and his tools (excel, policies, software)
2. The expert
Then the system analyst models the work of the expert into procedures of which some will be done by machines, electrical circuits, electronic circuits, computers, robots, while others will be done by humans.
It’s amazing how much life has been simplified by theses sop s. many we are not aware. driving is an sop. Taking money out of an atm.
Anything great in this universe is the product of the system thinker and the expert.
