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Tag Archive | "Customer Service"

Customer Service Training for Cooperative Employees

Sunday, April 12, 2009

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I asked all the participants who were presently working in a financial coorperative, “How many of you will leave their job now for a job in a bank?” Without a single exception, all hands raised.  Then I asked them what type of customer service related problems they faced.  They listed some 20 that I categorized […]