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Tag Archive | "angry"

Laugh your problems away

Thursday, June 4, 2009

13 Comments

Do you feel so angry, so irritated, so stressed, so bored, so afraid at times? 1. First acknowledge the feeling.  Don’t deny it.  You are not the dalai lama, remember. 2.  Ask yourself why you should so special that life should not throw at you some of its shit! 3.  Actually enjoy the feeling because […]

Customer Service Training for Cooperative Employees

Sunday, April 12, 2009

126 Comments

I asked all the participants who were presently working in a financial coorperative, “How many of you will leave their job now for a job in a bank?” Without a single exception, all hands raised.  Then I asked them what type of customer service related problems they faced.  They listed some 20 that I categorized […]