Management Tips
unpublished articles on management of life, at work, career, people. Contains tips, advices, examples, anectodotes, thoughts relating to customer service, leadership, and management
The art of counseling
Yesterday I had to give counseling to a team member upon the request of other team Members. Such jobs are part of my own job. I’ve given about a thousand counseling sessions so far. It is a risky proposition. The biggest threat is: killing the messenger. The client will see You as the enemy because…
Who can lead the mass?
Every week for about 2 hrs I have involved in a community work. We clean the river out of plastics and other non degradable items. From minimum 500 volunteers upto 7000 turn up. The common goal is to collect as Much waste as possible in 2hrs. The problem however is not the waste in those…
War of scope: the ultimate strategy
How do you sell in a market that is poised with unhealthy competition meaning suppliers are not competing on service but On: price or discount credit period commission to the purchasing officer at the client? It is a mad place to do business in such a scenario. Important factors such as quality of service quality…
What if l fail?
As a leader l ask myself this question regularly. l could fail anytime because of the most unexpected reason. sometimes it Is depressing. So many companies failed and life continued. May be the staffs missed their company but customers for whom it was all about wouldnt care. They’ll just go shop somewhere else or buy…
Suppliers in the new age
It Is amazing how badly or wrongly clients treat their suppliers. I also am a victim as a supplier and a culprit as a client. As clients we hold in today’s economy too much power owed not to our virtue or even to the supplier’s weakness but to the fact that there are increasing number…
Definition of strategy
It is a word used often but if You ask what is a strategy then most people will step back. It was the same with him. Well strategy is an action that: Takes into consideration the various players involved in the game or activity Adds value to the game or activity and its players Follows…
Your Company : how to see it?
In order to retain sanity in relationships at work one must draw parallels with the oldest relationship frameworks of marriage, parenthood. Do you see your company as husband/wife or child or bf /gf? Those who see their company as husband/wife will forgive minor or even major injustice. Those Who see their company as gf/bf will…
Demystifying Sacred knowledge
l like my job because even though I have never got any stability outside inside all this allows me to be stable. Lately I’ve been assigned to demystify a computer reservation system. l started today and realized how much hype was created over nothing. It is human nature to Increase one’s value but really what…
Where does it end?
Yes I’m talking about learning and teaching? If one wants to truly succeed in life you must be ready to learn continously. There are two types of learnings: 1. learning more of what you know 2. learning something totally new The most difficult of the two is the second because it involves always getting out…
One of those days
It’s a common pattern. The problems you’re paid to solve are seemingly too big to solve but there is no option like not solving them. Such tasks come to you after all attempts fail. Others are able to hide the truth and fake it but that’s not my job. It’s almost fun except your career…